Assist4Web
BredaMenarinibus has adopted a very important system to perform its operative efficacy, called “Assist4web”, a programme that processes warranty claims, through Internet access, and gives the opportunity to control all bus fleet.
Every Authorized Repair Shop receives its own password to enter into the internet programme assist4web.bredamenarinibus.it and can notify, in real time, vehicles’ failures and problems.
By filling-up some forms, the Authorized Repair Shop is simply guided in completing the claim, giving specific information such as date, run kilometres, bus part number, technical data, description of the problem (for ex. to the engine, the doors, the speed gear) or indication of the code number of a component to be substituted.
As a consequence the claim is immediately processed by the system, that starts some operative instructions, registered in BredaMenarinibus’ data bank and constantly monitored.
The importance of such an instrument is relevant, because it increases the efficacy and efficiency of BredaMenarinibus After Sales Service, reducing repair times, spare-parts supply and performing the activity or interventions reports.
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